Royal Indulgence LLC Policies
Ordering
All items are made fresh to order. Orders are not confirmed until payment or the required deposit has been received.
We recommend placing custom cupcakes and catering orders at least 2–3 weeks in advance. Standard bakery orders should be placed at least 48–72 hours before your requested pickup date. Availability is limited, and we cannot guarantee last-minute orders.
Payment
Orders of $100 or more require a non-refundable deposit to reserve your date. The remaining balance is due no later than seven (7) days before pickup or delivery.
Failure to submit the final payment by the due date may result in cancellation of your order.
Cancellations
Deposits and payments are non-refundable because your order date and production time are reserved specifically for you.
If you cancel at least seven (7) days before your pickup date, any payments made beyond the required deposit may be credited toward a future order within 90 days, subject to availability.
Orders canceled within seven (7) days of pickup are not eligible for refunds or credits.
Changes to orders
Changes to flavors, designs, quantities, or pickup dates must be requested at least seven (7) days before your scheduled pickup.
Once production has begun, changes cannot be guaranteed and may result in additional charges.
Pickup
Customers are responsible for picking up orders during the scheduled pickup window.
Please inspect your order before leaving. Once the order has been accepted, Royal Indulgence LLC is not responsible for damage occurring after pickup.
Delivery
Delivery is available for an additional fee based on location and availability.
Once the order has been delivered and accepted, responsibility transfers to the customer.
Product Care
Deposits and payments are non-refundable because your order date and production time are reserved specifically for you.
If you cancel at least seven (7) days before your pickup date, any payments made beyond the required deposit may be credited toward a future order within 90 days, subject to availability.
Orders canceled within seven (7) days of pickup are not eligible for refunds or credits.
Allergens
Our products are prepared in a home bakery kitchen that handles wheat, eggs, milk, soy, peanuts, tree nuts, and other common allergens.
While we take reasonable precautions, we cannot guarantee that any product is completely free from allergens.
Quality Guarantee
We stand behind the quality and freshness of every dessert we create.
If you experience an issue with your order, please contact us within 24 hours and include photographs when possible. Refunds or replacements are considered on a case-by-case basis.
Custom Designs
We welcome inspiration photos; however, every cupcake is handcrafted. Exact replicas of another decorator's work are not guaranteed.
Weather & Emergencies
In the event of severe weather or emergencies beyond our control, pickup or delivery times may be adjusted. We will communicate any changes as quickly as possible.
Thank you for supporting Royal Indulgence LLC. It is our honor to create desserts that help make your celebrations memorable.